How to Share Shipment Information with Clients

Learn how to share Freightzy tracking information with your clients.

How to Share Real-Time Tracking with Your Clients

Building trust through logistics transparency is a competitive advantage. Freightzy offers two powerful shipment tracking tools that give your clients peace of mind while reducing the number of "Where is my order?" inquiries your team receives.

Two Ways to Share Tracking Information

1. Public Tracking Website (Zero Friction)

This is the most convenient option for quick updates. It allows for real-time visibility without requiring your client to have a Freightzy login.

• Tracking Identifiers: Simply provide your client with the Load, PO, Shipper, or PRO number.
• Public Access: Clients can enter these details on our public site to see the shipment’s current location and status instantly.

2. Automated Shipment Notifications (Proactive Service)

Instead of waiting for a client to check, you can push automated alerts directly to their inbox at every milestone.

• Proactive Communication: Keeps clients informed from pickup to final delivery.
• Increased Efficiency: Reduces manual status updates and emails, saving your team hours of work.

Step-by-Step: Enabling Notifications in Freightzy

To set up individual shipment notifications within your portal, follow these steps:

1. Open the Shipment: Locate the specific file in your Freightzy portal.
2. Navigate to "Actions": Click the tab to access your management features.
3. Select "Email Notifications": Choose this option to customize the frequency of updates.
4. Enter Client Details: Input the client’s email and toggle which status updates they should receive (e.g., Dispatched, In-Transit, or Delivered).
5. Save Settings: Click "Save" to activate the automated alerts.